When it comes to running a restaurant, excellent customer service is vital. Customers need to be satisfied in order to turn into repeat and loyal customers.

We have compiled a couple of tips to ensure that your restaurant provides 5 star quality customer service.

1. Make sure you have excellent staff

Your staff are the face of your restaurant. Who are the first people that your customers meet? Your staff. Therefore, ensuring that your staff are efficient, friendly, and helpful will maintain your restaurants overall reputation. High quality staff will result in a high quality restaurant.

2. Be appreciative

It looks great when you show appreciation towards your customers. As well as this, show appreciation towards your community

You can do this by:

• Hosting a Charity Dinner: Raise funds for a local charity by hosting a dinner with all or some proceeds going towards the chosen charity.
• Sponsoring Local Youth Centers or Sports Teams: It will look great for your restaurants image.

3. Be Visible

As the restaurant owner, don’t be afraid to get out and mingle with your customers. Walk the dining room, introduce yourself, ask for feedback. People will appreciate your attentiveness and more often than not you will hear praise for your restaurant and staff.

4. Spread the Love.

If you aren’t using social media at your restaurant, you should start. Right Now! Social media is an easy and fun way to reach customers, both old and new. It allows you to show off your restaurant through pictures and videos and encourages customers to talk about you with their friends.

5. Always Follow Up on Problems.

Whether it is a customer who has the problem or a member of staff, the sooner it is taken care of, the less trouble it will cause you.

If you are looking for stock taking advice or management tips for your restaurant, Synergy Stocktaking can cater for your needs. Get in touch today!

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